Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain. 90% of Planet Fitness stores are owned and operated by independent franchisees.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The Billing and Collections Analyst will play a key role in ensuring the accuracy, timeliness, and efficiency of recurring subscription billing and collection processes. This role is responsible for executing end-to-end billing operations, performing analysis of payment trends, optimizing collection strategies, and partnering with cross-functional teams to drive improvements in recurring revenue and cash flow. The ideal candidate possesses strong analytical skills, exceptional attention to detail, and a knowledge of member subscription billing models and payment systems.

This role will be based out of our Hampton, NH office, and will be expected to work our hybrid work schedule. 

Billing Operations

• Execute recurring billing cycles accurately and on schedule, including both member subscriptions and PF franchisee billing. Process billing adjustments as necessary, including modifications to member subscriptions, issuing credits and/or refunds and supporting other ad hoc billing related activities.
• Support reconciliation of billing data across systems to ensure completeness and accuracy.
• Maintain and execute changes to customer accounts and billing schedules in accordance with company policy and GAAP standards.
• Support the implementation and maintenance of automated billing tools and workflows.

Collections and Receivables Management

• Monitor accounts receivable aging and proactively manage customer outreach to minimize delinquency, including facilitating payment method updates directly in billing solution.
• Partner with Operations and Member Services to resolve payment issues and improve customer payment compliance.
• Develop and maintain key collection metrics, including DSO (Days Sales Outstanding), collection rate, and churn recovery rate.
• Recommend and execute process improvements to reduce failed payments and involuntary churn.

Payment Processing and Optimization

• Collaborate with payment processors to ensure seamless recurring transactions across multiple payment methods and geographies.
• Analyze payment failure data and implement recovery strategies (e.g., card updater services, retry logic, alternative payment methods).
• Assist in defining and executing payment processing strategies to improve successful collection rates and member experience.

Analysis and Reporting

• Prepare and analyze monthly billing and collection reports.
• Identify trends, risks, and opportunities related to customer payment behaviors.
• Support forecasting and audit activities by providing accurate, data-driven insights.

Compliance and Controls

• Ensure billing and collections activities comply with internal policies, contractual terms, and regulatory requirements.
• Maintain documentation for SOX compliance and internal audit readiness.
• Support the implementation of system and process controls to enhance data integrity and reduce revenue leakage.

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• 3–5 years of experience in billing, accounts receivable, or revenue operations, with exposure to both B2C subscription billing and B2B/franchise billing
• Advanced Excel or data analysis skills
• Experience with modern billing and ERP platforms, preferably with some familiarity with payment gateways and collection tools
• Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment
• Strong analytical, problem-solving, and communication skills
• Proven ability to collaborate effectively across Finance, Customer Success, and IT functions
• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
• Excellent leadership skills including the ability to motivate, guide, and mentor
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!

Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan.This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.