Salesforce Administrator

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Spain, and Australia. 90% of Planet Fitness stores are owned and operated by independent franchisees.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The Salesforce Administrator will support the Planet Fitness organization by enhancing current business processes and establishing new processes with declarative, efficient solutions in Salesforce. The Salesforce Administrator will lead projects from concept to completion by working closely with the business to understand project requirements. The Salesforce Administrator will also identify the simplest technical approach, build, test, deploy, validate, and document the solution once the business objectives are met.

In addition to project-based work, the Salesforce Administrator will also provide production support to internal and external users via a case queue using Service Cloud. The Salesforce Administrator must demonstrate exceptional communication skills, dedication to customer service, and the ability to quickly respond, triage, and solve for issues impacting Salesforce utilization.

General System Administration: 

• Interpret business requirements to strategize, research, design, build, test, and deploy the most efficient and scalable solutions using the Salesforce technology stack.
• Have and maintain deep knowledge of standard Salesforce features including custom objects, fields, page layouts, lightning record pages, formulas, validation rules, territory models, sharing rules, assignment and escalation rules, approval processes, reports, dashboards, profiles, roles, permission sets, field level security, email-to-case, and more.
• Have and maintain a mid-level skillset for all out-of-the-box automation tools (Flow, Process Builder, and Workflow Rules), utilizing Flow Builder as primary tool for all new automation.
• Maintain existing automation using Workflow Rules and Process Builder and migrate automation to Flow as new enhancement opportunities arise with the business needs.
• Have a mid-level understanding of third-party tools and how to apply their features to complex business solutions (i.e., Conga Composer, FormAssembly, DocuSign).
• Manage internal and community licenses while maintaining governance standards for SOX requirements.
• Train users internally on using the Salesforce platform, prepare training materials and user guides as needed, and lead ongoing training sessions.
• Troubleshoot technical issues that arise as users apply new processes.
• Champion strict change management procedures to adhere to Sarbanes Oxley (SOX) control requirements.
• Manage workload using an agile methodology with Confluence and Jira.
• Familiar with data management and data governance concepts.
• Configure and monitor ongoing data backup and recovery jobs to maintain high security for PF’s Salesforce instance.

Production Support:

• Manage and be the primary person responsible for Salesforce team Case queue.
• Maintain minimum service level agreements as defined by the Sr. Manager, Business Systems.
• Monitor Dataloader scheduled jobs to ensure on-time delivery to the appropriate business stakeholders.
• Maintain a production support Q&A library for the team to utilize.

• Bachelor’s degree in Business Administration, Information Systems, or a related field
• Salesforce Administrator Certification(ADM-201), required
• Salesforce Advanced Administrator Certification(ADM-211) or Platform App Builder(CRT-403), preferred
• 3+ years of Salesforce experience
• Experience with agile development methodologies
• Knowledge of Apex, Lightning and JavaScript, a plus
• Knowledge of CCPA and GDPR, a plus
• Demonstrative integrity and authenticity
• Action-oriented and able to take initiative
• Possesses excellent critical thinking and problem-solving skills
• Strong attention to detail, efficient, and organized with an ability to establish priorities and objectives
• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!

• Hybrid work schedule out of our Hampton, NH Club Support Center
• Competitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefits
• Generous vacation/holiday pay
• Volunteer days off 
• 401(k) Retirement
• Employee Stock Purchase Program
• Childcare reimbursement
• Pet care reimbursement
• Tuition reimbursement
• Free learning and development programs
• Discount programs, including vacations, theme parks, shopping, meal delivery services & much more
• Company-sponsored social events
• Free Black Card membership and fun exercise incentives
• Access to our private gym at the Hampton, NH Club Support Center, complete with locker rooms and Black Card area
• Delicious, healthy breakfast and lunch options served at our Club Support Center café

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.