Facilities Technician - Charlotte, NC

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,500+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, and Australia.  90% of Planet Fitness stores are owned and operated by independent franchisees.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The Facilities Technician performs day-to-day service and maintenance on cardio and strength equipment. The Facilities Technician performs other duties as assigned, including but not limited to, general maintenance repairs within the physical plant of each Corporate Club location, to deliver exceptional member experience. 

This role will be based out of Charlotte, NC.

• Successfully repair out-of-order equipment as requested by clubs and receive sign-off of successful completion by the club staff. 
• Communicate with the senior facilities technicians daily on progress and obstacles at assigned clubs.
• Consistently achieve at-standard results on the KPI scorecard.
• Responsible for all aspects of the helpdesk ticketing system for assigned clubs.
• Complete thorough club walk-through at each location visited for preventative maintenance (i.e., gym floor, storage, backroom, exterior etc.) and adequate cleaning supplies and equipment.
• Maintain and update work schedules using Microsoft Outlook.
• Review received club facilities complaints monthly and addresses outstanding items.
• Maintain company vehicle inventory and cleanliness.
• Accurately document any work done on warranted equipment. Achieve a minimum of 10% of allotted time to be targeted towards equipment warranty work.
• Assist other Facilities team members as needed. 
• Continuously grasp/grip, push/pull, bend, twist/turn, kneel, carry, walk, stand, and reach above shoulder level throughout the shift.
• Frequently move equipment and boxes weighing up to 80 pounds.
• Frequently work in a noisy environment with exposure to cleaning chemicals and sharp objects such as box cutters.
• Occasionally climb and work in inclement weather.
• Occasionally sit in a car or on a plane, up to 3-hours one-way for travel to clubs.

• Ability to travel 100% of the time, by car and plane, up to 3 hours one-way
  • Must have & maintain a “clean” driving record
  • Must have & maintain a valid driver’s license
• Mechanical and electrical service background, highly desired
• Experience working in a fitness club, preferred
• Forklift certification, a plus
• Possess basic computer skills, including knowledge in Microsoft Word, Excel, and Outlook
• Strong attention to detail, efficient, and organized with an ability to establish priorities and objectives
• Excellent communication skills along with the ability to communicate effectively across all levels of the organization
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!
• Must be willing and able to travel on Sundays, as needed, work early morning and evening shifts (i.e., as early as 7am and as late as 9pm), work in a noisy environment with exposure to cleaning chemicals, move equipment and boxes weighing up to 80 pounds, and continuously move around the club for the entirety of a working shift
• Must be willing and able to work with dollies and pallet jacks, pushing/pulling up to 500lbs at a time, not exceeding 2,500lbs with a team assist

• Competitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefits
• Generous vacation/holiday pay
• 401(k) Retirement
• Employee Stock Purchase Program
• Childcare reimbursement
• Pet care reimbursement
• Learning and development programs
• Discount programs, including vacations, theme parks, shopping, meal delivery services & much more
• Free Black Card membership and fun exercise incentives
• Company-sponsored social events

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.